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This quote is from: David Shreve

    What we want it to mean is that we want our government to be frugal and to watch the bottom line and to concern itself with its customers - in other words, taxpayers - as we imagine businesses to do, you know, that their bottom line is a concern for pleasing their customers and so that sales remain steady and rising over the years. Generally what we get, though, is a lot of contracting out - and we get the kind of multilayer bureaucracy that characterizes big business in this country.

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